- PRODUCT INFORMATION
- SIZE GUIDE
- DELIVERY & RETURNS
Our accessories are made by finest artisan shoes makers in Portugal, from the same luxury calf skin leather our shoes are made from. They are all hand dyed, made to order and will have a lead time of 4-6 weeks, meaning we can personalise them to your liking. Monogram service available.
UNSURE WHAT SIZE TO GET?
If you're unsure what size you should buy we offer a 30 day returns policy, providing the product is returned to us in an unworn and resellable condition within this time. We will offer a remake on any of our design your own products and a refund or exchange on any of our ready to wear range. Unfortunately any product created with a monogram inscription will be non returnable and not eligible for a remake or refund. You can find our full returns and refunds policy here.
Our accessories are made to order and have a lead time of 4-6 weeks, once they are hand crafted we will ship within 24 hours and sent with DPD next day delivery to anywhere in the UK. You can see our full shipping policy here.
As our accessories are all made to order we do not offer a refund, however will offer a remake on any item you're not completely happy with, if returned within 30 days in an unused condition. You can see our full return and refund policy here.
Returns should be sent to:
The President's Suite, Ushaw Estate, Ushaw College DH7 9RH.
- Terms and Conditions
- Returns Policy
- Shipping Policy
Hand Dyed Shoe Co Ltd is the owner and operator of www.handdyedshoeco.com. These conditions apply to all users of the Website, regardless of how you access the Website and will cover all technologies, devices and Hand Dyed Shoe Co products available on the Website. You should carefully read these terms before using the website and before placing an order or register with The Hand Dyed Shoe Company.
2. Address of the proprietor of the website www.handdyedshoeco.com
The President's Suite, Ushaw Estate, Ushaw College DH7 9RH
For any concerns or incidents related to the use of the Website, you may contact Hand Dyed Shoe Co via email (email@example.com)
4. Services provided
Hand Dyed Shoe Co offers custom shoes for men. On the Website, you will find detailed product descriptions and 3D visualisations of the products that can be acquired. While we try to accurately display the colours of our products on the Website, the actual colours you see depend on your monitor, settings of your screen, and the individual dying process of the leather and thus we cannot guarantee that the colours displayed by your monitor will be exactly the same colour of the product at the time of delivery and/or receiving:
The variations in manufacturing processes, the settings of your monitor and your computer hardware can affect fabrics and product designs, which means that the delivered products may be slightly different in appearance to those shown and described on the Website;
Each pair is individually made to order and dyes mixed accordingly to create our colours, therefore it is the nature of hand dyed to be unique each time.
All products / fabrics of Hand Dyed Shoe Co. are subject to availability, which means that we cannot always deliver the order. We will inform you as soon as possible, if the product you have requested is not available and, if you agree so, we may offer an alternative product of equivalent or higher quality, or of equal value;
Please keep in mind that your order will only be processed if you have placed the order correctly and we received authorisation from your payment card.
Taxes are not included. All fees charged by Hand Dyed Shoe Co. are exclusive of any taxes, duties or other governmental levies or any financial charges. You agree to pay and be responsible for any taxes, duties, levies or charges for the use of the Transaction Services in addition to our service fees.
If the package is held in customs and duties are charged, even if we are not obliged to do so, we will reimburse the import duties (up to 25% of the order's value). In order to request the refund for the customs taxes, the invoice should be sent within 30 days after delivery.
Delivery time is 4-6 weeks from the date of payment. The provided delivery date is an estimated date and not an ensured one. Due to external factors, the delivery date could be different from the confirmed date. Hand Dyed Shoe Co guarantees delivery except in situations, events or circumstances that are beyond our control (customer is not available, adverse weather conditions, errors in the shipping information, legal procedures, public holidays, etc.). Shipping costs will be at a flat rate of £7.95 (regardless of the number of products).
7. After-sales policy: Remakes, exchanges and refunds
To request a remake, refund or exchange, the following steps need to be followed:
Contact Hand Dyed Shoe Co via firstname.lastname@example.org to raise your enquiry
Outline your concern, providing details of your order including order number and name
Send shoes back to The President's Suite, Ushaw Estate, Ushaw College DH7 9RH
Hand Dyed Shoe Co will take appropriate action within 72 hours
The following conditions apply for the refund or remake:
You must complain about your order within 30 days after delivery
Costs will only be reimbursed if you provide a real invoice within 30 days after delivery
All products returned should be in an unworn and resellable condition
The following conditions apply for the remakes:
The new product will be the same as the original one
The original shoes should be returned to our quality control team at HQ. Customers are responsible for return shipping charges.
Fabric changes are for free if the fabric is out of stock
Hand Dyed Shoe Co reserves the right to deny remakes in circumstances where our professionals consider that shoe construction is the most suitable option, the products are not in perfect condition and the customer does not cooperate with the information requested for the new remake.
Due to the fact that every pair is 100% individually custom-made and handcrafted just for you, we do not offer refunds on our Design Your Own range. Any pair created with a monogram inscription will be non returnable. This is standard practice for custom-made products as there is no resale value.
The following conditions apply for return of our Ready to Wear range:
You must complain about your order within 30 days of delivery
You should contact Hand Dyed Shoe Co via email@example.com to request a refund
Shoes should be returned to The President's Suite, Ushaw Estate, Ushaw College DH7 9RH
You should include details of your order including order number and name with your returned items
All items should be in an unworn and resellable condition.
The following conditions apply to gift boxes and gift vouchers:
All gift boxes and vouchers are non refundable
All gift boxes and vouchers will expire 1 year from the purchase date
Gift boxes can be redeemed in our Durham location and online only
No gift box can be exchanged for cash in part or full
Hand Dyed Shoe Co are not responsible if a gift box or voucher is lost, damaged, stolen or destroyed and no replacement will be provided in these circumstances
Hand Dyed Shoe Co retain the right to reject any voucher they deem to be tampered with or found to be unacceptable in any way
These policies are in addition to your statutory rights.
Hand Dyed Shoe Co only allows cancellation of an order if it has been made within 24 hours. After this time span, Hand Dyed Shoe Co can no longer cancel the order as its production has begun and costs incurred.
9. Modifications and accuracy of the content
Hand Dyed Shoe Co reserves the right to make unannounced changes in its Website when considered as appropriate, change, delete or add content and services provided through the same, as well as the way in which they are presented or located on the Website for its improvement and renewal.
10. Exclusion Rights
Hand Dyed Shoe Co reserves the right to refuse or withdraw access to the Website and/or services offered without notice on its own or a third party, to users, who violate these Terms and Conditions
Made to Order
1. After-sales policy: Remakes, exchanges and refunds
To request a remake, refund or exchange, the following steps need to be followed:
Contact Hand Dyed Shoe Co via firstname.lastname@example.org to raise your enquiry.
Outline your concern, providing details of your order including order number and name.
Send shoes back to The President's Suite, Ushaw Estate, Ushaw College DH7 9RH.
Hand Dyed Shoe Co will take appropriate action within 72 hours.
2. The following conditions apply for the refund or remake:
You must complain about your order within 30 days after delivery.
Costs will only be reimbursed if you provide a real invoice within 30 days after delivery.
All products returned should be in an unworn and resellable condition.
3. The following conditions apply for the remakes:
The new product will be the same as the original one.
The original shoes should be returned to our quality control team at HQ.
Customers are responsible for return shipping charges.
Fabric changes are for free if the fabric is out of stock.
Due to the fact that every pair is 100% individually custom-made and handcrafted just for you, we do not offer refunds on our Design Your Own or Bespoke by Style collections. Any pair created with a monogram inscription will be non returnable. This is standard practice for custom-made products as there is no resale value.
Ready to Wear
4. The following conditions apply for return of our Ready to Wear range:
You must complain about your order within 30 days of delivery.
You should contact Hand Dyed Shoe Co via email@example.com to request an exchange or refund.
Shoes should be returned to The President's Suite, Ushaw Estate, Ushaw College DH7 9RH.
You should include details of your order including order number and name with your returned items.
All items should be in an unworn and resellable condition and unworn outside.
5. The following conditions apply to gift boxes and gift vouchers:
All gift boxes and vouchers are non refundable.
All gift boxes and vouchers will expire 1 year from the purchase date.
Gift boxes can be redeemed in our Durham location and online only.
No gift box can be exchanged for cash in part or full.
Hand Dyed Shoe Co are not responsible if a gift box or voucher is lost, damaged, stolen or destroyed and no replacement will be provided in these circumstances.
Hand Dyed Shoe Co retain the right to reject any voucher they deem to be tampered with or found to be unacceptable in any way.
These policies are in addition to your statutory rights.
All orders will be sent with DPD next day delivery (working day only).
Please allow for Hand Dyed Shoe Co handling time of 24 hours when placing any order.
Ordering before 12 noon will ensure you will receive your order within 48 hours, this includes our handling time and shipping time. Any and all orders placed after 12 noon will arrive within 72 hours.
All deliveries are Monday to Friday only. Saturday Deliveries will be accounted for in exceptional circumstances by request only and will incur a £25 surcharge. Please contact us to arrange this if needed.
Please note: all deliveries will be shipped in branded packaging and should be accounted for when ordering for gift purposes. Gift boxes are shipped in plain, unbranded packaging however will
UK Saturday £25.00
Outside EU £49.95
We, The Hand Dyed Shoe Company, are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Data Protection Act 1998 (‘the Act’)
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.
We may use information that you provide:
To register you with our website and to administer it.
For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
We may disclose your personal information to third parties:
In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.
In order to be able to offer you Klarna’s payment options, we will pass certain aspects of your personal information to Klarna, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post. Our phone number is +44 (0) 191 814 7467 or you can e-mail us on firstname.lastname@example.org.
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.
You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:
The Hand Dyed Shoe Company, The President’s Gallery, Ushaw Estate, Durham, DH7 9RH