- PRODUCT INFORMATION
- SIZE GUIDE
- DELIVERY & RETURNS
- SHOE CARE
BESPOKE MADE
These shoes will be made bespoke just for you. As they're made to order they will have a lead time of 4-6 weeks to be hand crafted.
• Calf Skin Vamp
• Cow Skin Lining
• Hand Dyed Leather
• Blake Welted
• Leather Soles as Standard (customise to change)
• Bees Waxed Leather
• Monogram Service Available
Every pair we craft will be different from the last. Expect subtle differences from the imagery shown on the website - this is very much the beauty about handmade and hand dyed.
UNSURE WHAT SIZE TO GET?
We get it. What size to order in the world of made to measure can be very overwhelming. That's why we have decided to remove all size guides and any questions/concerns around what size to order. You don't need to worry about the size - we'll take care of that. All you have to do is let your creative juices flow!
Instead, if you decide to order your shoes on our website or after a video consultation, within 72 hours of your order you can expect to receive our free sizing kit through the post with a simply guide on how to take your measurements. There's no cost to you to return the kit; all you need to do is send us an email or a Whatsapp with a photo of those all important measurements.
If for whatever reason they did not fit, we offer a 30 day returns policy, providing the shoes are returned to us in an unworn and resellable condition within this time. We will offer a remake on any of our design your own products and a refund or exchange on any of our ready to wear range. Unfortunately any pair created with a monogram inscription will be non returnable and not eligible for a remake or refund.
SHIPPING
Our bespoke range will be shipped once they are hand crafted in 4-6 weeks and sent with DPD next day delivery to anywhere in the UK. You can see our full shipping policy here.
RETURNS
Any of our ready to wear range can be returned to us for a full refund, within 30 days, if you're not completely happy providing the shoes are returned in an unworn and resellable condition. click here
Returns should be sent to:
The President's Suite, Ushaw Estate, Ushaw College DH7 9RH.
CEDARWOOD SHOE TREES
We highly recommend you always keep a set of cedarwood shoe trees inside your shoes whenever they're not on your feet.
POLISH
It is important that you feed the leather with Saphir Creme Surfine polish regularly to ensure that they are well nourished with a healthy glow from the beeswax.
MORE ABOUT SHOE CARE
- Terms and Conditions
- Returns Policy
- Shipping Policy
- Privacy Policy
Hand Dyed Shoe Co Ltd is the owner and operator of www.handdyedshoeco.com. These conditions apply to all users of the Website, regardless of how you access the Website and will cover all technologies, devices and Hand Dyed Shoe Co products available on the Website. You should carefully read these terms before using the website and before placing an order or register with The Hand Dyed Shoe Company.
By accessing the website, navigate and/or use it, you agree to be fully bound to these terms, whether or not you open an account through the Website, register on the Website or log in with your account. If you are not willing to accept these terms, do not use the Website, do not access it, nor place any order through it. We reserve the right to change our privacy policy, thus, each time you use this Website you will be under the current regulation of the Privacy Policy; at all times you should review this to ensure you agree to it.
2. Address of the proprietor of the website www.handdyedshoeco.com
The President's Suite, Ushaw Estate, Ushaw College DH7 9RH
3. Contact
For any concerns or incidents related to the use of the Website, you may contact Hand Dyed Shoe Co via email (info@handdyedshoeco.com)
4. Services provided
Hand Dyed Shoe Co offers custom shoes for men. On the Website, you will find detailed product descriptions and 3D visualisations of the products that can be acquired. While we try to accurately display the colours of our products on the Website, the actual colours you see depend on your monitor, settings of your screen, and the individual dying process of the leather and thus we cannot guarantee that the colours displayed by your monitor will be exactly the same colour of the product at the time of delivery and/or receiving:
The variations in manufacturing processes, the settings of your monitor and your computer hardware can affect fabrics and product designs, which means that the delivered products may be slightly different in appearance to those shown and described on the Website;
Each pair is individually made to order and dyes mixed accordingly to create our colours, therefore it is the nature of hand dyed to be unique each time.
All products / fabrics of Hand Dyed Shoe Co. are subject to availability, which means that we cannot always deliver the order. We will inform you as soon as possible, if the product you have requested is not available and, if you agree so, we may offer an alternative product of equivalent or higher quality, or of equal value;
Please keep in mind that your order will only be processed if you have placed the order correctly and we received authorisation from your payment card.
5. Prices
Taxes are not included. All fees charged by Hand Dyed Shoe Co. are exclusive of any taxes, duties or other governmental levies or any financial charges. You agree to pay and be responsible for any taxes, duties, levies or charges for the use of the Transaction Services in addition to our service fees.
If the package is held in customs and duties are charged, even if we are not obliged to do so, we will reimburse the import duties (up to 25% of the order's value). In order to request the refund for the customs taxes, the invoice should be sent within 30 days after delivery.
6. Shipping
Delivery time is 4-6 weeks from the date of payment. The provided delivery date is an estimated date and not an ensured one. Due to external factors, the delivery date could be different from the confirmed date. Hand Dyed Shoe Co guarantees delivery except in situations, events or circumstances that are beyond our control (customer is not available, adverse weather conditions, errors in the shipping information, legal procedures, public holidays, etc.). Shipping costs will be at a flat rate of £7.95 (regardless of the number of products).
7. After-sales policy: Remakes, exchanges and refunds
To request a remake, refund or exchange, the following steps need to be followed:
Contact Hand Dyed Shoe Co via info@handdyedshoeco.com to raise your enquiry
Outline your concern, providing details of your order including order number and name
Send shoes back to The President's Suite, Ushaw Estate, Ushaw College DH7 9RH
Hand Dyed Shoe Co will take appropriate action within 72 hours
The following conditions apply for the refund or remake:
You must complain about your order within 30 days after delivery
Costs will only be reimbursed if you provide a real invoice within 30 days after delivery
All products returned should be in an unworn and resellable condition
The following conditions apply for the remakes:
The new product will be the same as the original one
The original shoes should be returned to our quality control team at HQ. Customers are responsible for return shipping charges.
Fabric changes are for free if the fabric is out of stock
Hand Dyed Shoe Co reserves the right to deny remakes in circumstances where our professionals consider that shoe construction is the most suitable option, the products are not in perfect condition and the customer does not cooperate with the information requested for the new remake.
Due to the fact that every pair is 100% individually custom-made and handcrafted just for you, we do not offer refunds on our Design Your Own range. Any pair created with a monogram inscription will be non returnable. This is standard practice for custom-made products as there is no resale value.
The following conditions apply for return of our Ready to Wear range:
You must complain about your order within 30 days of delivery
You should contact Hand Dyed Shoe Co via info@handdyedshoeco.com to request a refund
Shoes should be returned to The President's Suite, Ushaw Estate, Ushaw College DH7 9RH
You should include details of your order including order number and name with your returned items
All items should be in an unworn and resellable condition.
The following conditions apply to gift boxes and gift vouchers:
All gift boxes and vouchers are non refundable
All gift boxes and vouchers will expire 1 year from the purchase date
Gift boxes can be redeemed in our Durham location and online only
No gift box can be exchanged for cash in part or full
Hand Dyed Shoe Co are not responsible if a gift box or voucher is lost, damaged, stolen or destroyed and no replacement will be provided in these circumstances
Hand Dyed Shoe Co retain the right to reject any voucher they deem to be tampered with or found to be unacceptable in any way
These policies are in addition to your statutory rights.
8. Cancellation
Hand Dyed Shoe Co only allows cancellation of an order if it has been made within 24 hours. After this time span, Hand Dyed Shoe Co can no longer cancel the order as its production has begun and costs incurred.
9. Modifications and accuracy of the content
Hand Dyed Shoe Co reserves the right to make unannounced changes in its Website when considered as appropriate, change, delete or add content and services provided through the same, as well as the way in which they are presented or located on the Website for its improvement and renewal.
10. Exclusion Rights
Hand Dyed Shoe Co reserves the right to refuse or withdraw access to the Website and/or services offered without notice on its own or a third party, to users, who violate these Terms and Conditions
Made to Order
1. After-sales policy: Remakes, exchanges and refunds
To request a remake, refund or exchange, the following steps need to be followed:
Contact Hand Dyed Shoe Co via info@handdyedshoeco.com to raise your enquiry.
Outline your concern, providing details of your order including order number and name.
Send shoes back to The President's Suite, Ushaw Estate, Ushaw College DH7 9RH.
Hand Dyed Shoe Co will take appropriate action within 72 hours.
2. The following conditions apply for the refund or remake:
You must complain about your order within 30 days after delivery.
Costs will only be reimbursed if you provide a real invoice within 30 days after delivery.
All products returned should be in an unworn and resellable condition.
3. The following conditions apply for the remakes:
The new product will be the same as the original one.
The original shoes should be returned to our quality control team at HQ.
Customers are responsible for return shipping charges.
Fabric changes are for free if the fabric is out of stock.
Hand Dyed Shoe Co reserves the right to deny remakes in circumstances where our professionals consider that shoe construction is the most suitable option, the products are not in perfect condition and the customer does not cooperate with the information requested for the new remake.
Due to the fact that every pair is 100% individually custom-made and handcrafted just for you, we do not offer refunds on our Design Your Own or Bespoke by Style collections. Any pair created with a monogram inscription will be non returnable. This is standard practice for custom-made products as there is no resale value.
Ready to Wear
4. The following conditions apply for return of our Ready to Wear range:
You must complain about your order within 30 days of delivery.
You should contact Hand Dyed Shoe Co via info@handdyedshoeco.com to request an exchange or refund.
Shoes should be returned to The President's Suite, Ushaw Estate, Ushaw College DH7 9RH.
You should include details of your order including order number and name with your returned items.
All items should be in an unworn and resellable condition and unworn outside.
Gift Box
5. The following conditions apply to gift boxes and gift vouchers:
All gift boxes and vouchers are non refundable.
All gift boxes and vouchers will expire 1 year from the purchase date.
Gift boxes can be redeemed in our Durham location and online only.
No gift box can be exchanged for cash in part or full.
Hand Dyed Shoe Co are not responsible if a gift box or voucher is lost, damaged, stolen or destroyed and no replacement will be provided in these circumstances.
Hand Dyed Shoe Co retain the right to reject any voucher they deem to be tampered with or found to be unacceptable in any way.
These policies are in addition to your statutory rights.
All orders will be sent with DPD next day delivery (working day only).
Please allow for Hand Dyed Shoe Co handling time of 24 hours when placing any order.
Ordering before 12 noon will ensure you will receive your order within 48 hours, this includes our handling time and shipping time. Any and all orders placed after 12 noon will arrive within 72 hours.
All deliveries are Monday to Friday only. Saturday Deliveries will be accounted for in exceptional circumstances by request only and will incur a £25 surcharge. Please contact us to arrange this if needed.
Please note: all deliveries will be shipped in branded packaging and should be accounted for when ordering for gift purposes. Gift boxes are shipped in plain, unbranded packaging however will
Delivery Charges
UK £7.95
UK Saturday £25.00
EU £24.95
Outside EU £49.95
We, The Hand Dyed Shoe Company, are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Data Protection Act 1998 (‘the Act’)
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.
We may use information that you provide:
To register you with our website and to administer it.
For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
We may disclose your personal information to third parties:
In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.
In order to be able to offer you Klarna’s payment options, we will pass certain aspects of your personal information to Klarna, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
Cookies
We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.
Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.
Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.
The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post. Our phone number is +44 (0) 191 814 7467 or you can e-mail us on info@handdyedshoeco.com.
Security
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.
General
You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:
The Hand Dyed Shoe Company, The President’s Gallery, Ushaw Estate, Durham, DH7 9RH
- Terms and Conditions
- Returns Policy
- Shipping Policy
- Privacy Policy
Hand Dyed Shoe Co Ltd is the owner and operator of www.handdyedshoeco.com. These conditions apply to all users of the Website, regardless of how you access the Website and will cover all technologies, devices and Hand Dyed Shoe Co products available on the Website. You should carefully read these terms before using the website and before placing an order or register with The Hand Dyed Shoe Company.
By accessing the website, navigate and/or use it, you agree to be fully bound to these terms, whether or not you open an account through the Website, register on the Website or log in with your account. If you are not willing to accept these terms, do not use the Website, do not access it, nor place any order through it. We reserve the right to change our privacy policy, thus, each time you use this Website you will be under the current regulation of the Privacy Policy; at all times you should review this to ensure you agree to it.
2. Address of the proprietor of the website www.handdyedshoeco.com
The President's Suite, Ushaw Estate, Ushaw College DH7 9RH
3. Contact
For any concerns or incidents related to the use of the Website, you may contact Hand Dyed Shoe Co via email (info@handdyedshoeco.com)
4. Services provided
Hand Dyed Shoe Co offers custom shoes for men. On the Website, you will find detailed product descriptions and 3D visualisations of the products that can be acquired. While we try to accurately display the colours of our products on the Website, the actual colours you see depend on your monitor, settings of your screen, and the individual dying process of the leather and thus we cannot guarantee that the colours displayed by your monitor will be exactly the same colour of the product at the time of delivery and/or receiving:
The variations in manufacturing processes, the settings of your monitor and your computer hardware can affect fabrics and product designs, which means that the delivered products may be slightly different in appearance to those shown and described on the Website;
Each pair is individually made to order and dyes mixed accordingly to create our colours, therefore it is the nature of hand dyed to be unique each time.
All products / fabrics of Hand Dyed Shoe Co. are subject to availability, which means that we cannot always deliver the order. We will inform you as soon as possible, if the product you have requested is not available and, if you agree so, we may offer an alternative product of equivalent or higher quality, or of equal value;
Please keep in mind that your order will only be processed if you have placed the order correctly and we received authorisation from your payment card.
5. Prices
Taxes are not included. All fees charged by Hand Dyed Shoe Co. are exclusive of any taxes, duties or other governmental levies or any financial charges. You agree to pay and be responsible for any taxes, duties, levies or charges for the use of the Transaction Services in addition to our service fees.
If the package is held in customs and duties are charged, even if we are not obliged to do so, we will reimburse the import duties (up to 25% of the order's value). In order to request the refund for the customs taxes, the invoice should be sent within 30 days after delivery.
6. Shipping
Delivery time is 4-6 weeks from the date of payment. The provided delivery date is an estimated date and not an ensured one. Due to external factors, the delivery date could be different from the confirmed date. Hand Dyed Shoe Co guarantees delivery except in situations, events or circumstances that are beyond our control (customer is not available, adverse weather conditions, errors in the shipping information, legal procedures, public holidays, etc.). Shipping costs will be at a flat rate of £7.95 (regardless of the number of products).
7. After-sales policy: Remakes, exchanges and refunds
To request a remake, refund or exchange, the following steps need to be followed:
Contact Hand Dyed Shoe Co via info@handdyedshoeco.com to raise your enquiry
Outline your concern, providing details of your order including order number and name
Send shoes back to The President's Suite, Ushaw Estate, Ushaw College DH7 9RH
Hand Dyed Shoe Co will take appropriate action within 72 hours
The following conditions apply for the refund or remake:
You must complain about your order within 30 days after delivery
Costs will only be reimbursed if you provide a real invoice within 30 days after delivery
All products returned should be in an unworn and resellable condition
The following conditions apply for the remakes:
The new product will be the same as the original one
The original shoes should be returned to our quality control team at HQ. Customers are responsible for return shipping charges.
Fabric changes are for free if the fabric is out of stock
Hand Dyed Shoe Co reserves the right to deny remakes in circumstances where our professionals consider that shoe construction is the most suitable option, the products are not in perfect condition and the customer does not cooperate with the information requested for the new remake.
Due to the fact that every pair is 100% individually custom-made and handcrafted just for you, we do not offer refunds on our Design Your Own range. Any pair created with a monogram inscription will be non returnable. This is standard practice for custom-made products as there is no resale value.
The following conditions apply for return of our Ready to Wear range:
You must complain about your order within 30 days of delivery
You should contact Hand Dyed Shoe Co via info@handdyedshoeco.com to request a refund
Shoes should be returned to The President's Suite, Ushaw Estate, Ushaw College DH7 9RH
You should include details of your order including order number and name with your returned items
All items should be in an unworn and resellable condition.
The following conditions apply to gift boxes and gift vouchers:
All gift boxes and vouchers are non refundable
All gift boxes and vouchers will expire 1 year from the purchase date
Gift boxes can be redeemed in our Durham location and online only
No gift box can be exchanged for cash in part or full
Hand Dyed Shoe Co are not responsible if a gift box or voucher is lost, damaged, stolen or destroyed and no replacement will be provided in these circumstances
Hand Dyed Shoe Co retain the right to reject any voucher they deem to be tampered with or found to be unacceptable in any way
These policies are in addition to your statutory rights.
8. Cancellation
Hand Dyed Shoe Co only allows cancellation of an order if it has been made within 24 hours. After this time span, Hand Dyed Shoe Co can no longer cancel the order as its production has begun and costs incurred.
9. Modifications and accuracy of the content
Hand Dyed Shoe Co reserves the right to make unannounced changes in its Website when considered as appropriate, change, delete or add content and services provided through the same, as well as the way in which they are presented or located on the Website for its improvement and renewal.
10. Exclusion Rights
Hand Dyed Shoe Co reserves the right to refuse or withdraw access to the Website and/or services offered without notice on its own or a third party, to users, who violate these Terms and Conditions
Made to Order
1. After-sales policy: Remakes, exchanges and refunds
To request a remake, refund or exchange, the following steps need to be followed:
Contact Hand Dyed Shoe Co via info@handdyedshoeco.com to raise your enquiry.
Outline your concern, providing details of your order including order number and name.
Send shoes back to The President's Suite, Ushaw Estate, Ushaw College DH7 9RH.
Hand Dyed Shoe Co will take appropriate action within 72 hours.
2. The following conditions apply for the refund or remake:
You must complain about your order within 30 days after delivery.
Costs will only be reimbursed if you provide a real invoice within 30 days after delivery.
All products returned should be in an unworn and resellable condition.
3. The following conditions apply for the remakes:
The new product will be the same as the original one.
The original shoes should be returned to our quality control team at HQ.
Customers are responsible for return shipping charges.
Fabric changes are for free if the fabric is out of stock.
Hand Dyed Shoe Co reserves the right to deny remakes in circumstances where our professionals consider that shoe construction is the most suitable option, the products are not in perfect condition and the customer does not cooperate with the information requested for the new remake.
Due to the fact that every pair is 100% individually custom-made and handcrafted just for you, we do not offer refunds on our Design Your Own or Bespoke by Style collections. Any pair created with a monogram inscription will be non returnable. This is standard practice for custom-made products as there is no resale value.
Ready to Wear
4. The following conditions apply for return of our Ready to Wear range:
You must complain about your order within 30 days of delivery.
You should contact Hand Dyed Shoe Co via info@handdyedshoeco.com to request an exchange or refund.
Shoes should be returned to The President's Suite, Ushaw Estate, Ushaw College DH7 9RH.
You should include details of your order including order number and name with your returned items.
All items should be in an unworn and resellable condition and unworn outside.
Gift Box
5. The following conditions apply to gift boxes and gift vouchers:
All gift boxes and vouchers are non refundable.
All gift boxes and vouchers will expire 1 year from the purchase date.
Gift boxes can be redeemed in our Durham location and online only.
No gift box can be exchanged for cash in part or full.
Hand Dyed Shoe Co are not responsible if a gift box or voucher is lost, damaged, stolen or destroyed and no replacement will be provided in these circumstances.
Hand Dyed Shoe Co retain the right to reject any voucher they deem to be tampered with or found to be unacceptable in any way.
These policies are in addition to your statutory rights.
All orders will be sent with DPD next day delivery (working day only).
Please allow for Hand Dyed Shoe Co handling time of 24 hours when placing any order.
Ordering before 12 noon will ensure you will receive your order within 48 hours, this includes our handling time and shipping time. Any and all orders placed after 12 noon will arrive within 72 hours.
All deliveries are Monday to Friday only. Saturday Deliveries will be accounted for in exceptional circumstances by request only and will incur a £25 surcharge. Please contact us to arrange this if needed.
Please note: all deliveries will be shipped in branded packaging and should be accounted for when ordering for gift purposes. Gift boxes are shipped in plain, unbranded packaging however will
Delivery Charges
UK £7.95
UK Saturday £25.00
EU £24.95
Outside EU £49.95
We, The Hand Dyed Shoe Company, are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Data Protection Act 1998 (‘the Act’)
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.
We may use information that you provide:
To register you with our website and to administer it.
For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
We may disclose your personal information to third parties:
In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.
In order to be able to offer you Klarna’s payment options, we will pass certain aspects of your personal information to Klarna, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
Cookies
We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.
Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.
Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.
The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post. Our phone number is +44 (0) 191 814 7467 or you can e-mail us on info@handdyedshoeco.com.
Security
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.
General
You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:
The Hand Dyed Shoe Company, The President’s Gallery, Ushaw Estate, Durham, DH7 9RH
Size Promise
We get it. What size to order in the world of made to measure can be very overwhelming. That's why we have decided to remove all size guides and any questions/concerns around what size to order. You don't need to worry about the size - we'll take care of that. All you have to do is let your creative juices flow!
Instead, if you decide to order your shoes on our website or after a video consultation, within 72 hours of your order you can expect to receive our free sizing kit through the post with a simply guide on how to take your measurements. There's no cost to you to return the kit; all you need to do is send us an email or a Whatsapp with a photo of those all important measurements.
Our promise is to never leave a customer with a pair of shoes that don't fit or that they don't love, so be reassured and comfortable knowing you can order you Hand Dyed Shoe Co. shoes today and you don't need to worry about the size. We will take over the moment your order is complete.