Hand Dyed Shoe Co Ltd is the owner and operator of www.handdyedshoeco.com. These conditions apply to all users of the Website, regardless of how you access the Website and will cover all technologies, devices and Hand Dyed Shoe Co products available on the Website. You should carefully read these terms before using the website and before placing an order or register with The Hand Dyed Shoe Company. 

By accessing the website, navigate and/or use it, you agree to be fully bound to these terms, whether or not you open an account through the Website, register on the Website or log in with your account. If you are not willing to accept these terms, do not use the Website, do not access it, nor place any order through it. We reserve the right to change our privacy policy, thus, each time you use this Website you will be under the current regulation of the Privacy Policy; at all times you should review this to ensure you agree to it.

2. Address of the proprietor of the website www.handdyedshoeco.com

The President's Suite, Ushaw Estate, Ushaw College DH7 9RH

3. Contact

For any concerns or incidents related to the use of the Website, you may contact Hand Dyed Shoe Co via email (info@handdyedshoeco.com)

4. Services provided

Hand Dyed Shoe Co offers custom shoes for men. On the Website, you will find detailed product descriptions and 3D visualisations of the products that can be acquired. While we try to accurately display the colours of our products on the Website, the actual colours you see depend on your monitor, settings of your screen, and the individual dying process of the leather and thus we cannot guarantee that the colours displayed by your monitor will be exactly the same colour of the product at the time of delivery and/or receiving:

The variations in manufacturing processes, the settings of your monitor and your computer hardware can affect fabrics and product designs, which means that the delivered products may be slightly different in appearance to those shown and described on the Website;

Each pair is individually made to order and dyes mixed accordingly to create our colours, therefore it is the nature of hand dyed to be unique each time.

All products / fabrics of Hand Dyed Shoe Co. are subject to availability, which means that we cannot always deliver the order. We will inform you as soon as possible, if the product you have requested is not available and, if you agree so, we may offer an alternative product of equivalent or higher quality, or of equal value;

Please keep in mind that your order will only be processed if you have placed the order correctly and we received authorisation from your payment card.

5. Prices

Taxes are not included. All fees charged by Hand Dyed Shoe Co. are exclusive of any taxes, duties or other governmental levies or any financial charges. You agree to pay and be responsible for any taxes, duties, levies or charges for the use of the Transaction Services in addition to our service fees.

If the package is held in customs and duties are charged, even if we are not obliged to do so, we will reimburse the import duties (up to 25% of the order's value). In order to request the refund for the customs taxes, the invoice should be sent within 30 days after delivery.

6. Shipping

Delivery time is 4-6 weeks from the date of payment. The provided delivery date is an estimated date and not an ensured one. Due to external factors, the delivery date could be different from the confirmed date. Hand Dyed Shoe Co guarantees delivery except in situations, events or circumstances that are beyond our control (customer is not available, adverse weather conditions, errors in the shipping information, legal procedures, public holidays, etc.). Shipping costs will be at a flat rate of £7.95 (regardless of the number of products).

7. After-sales policy: Remakes, exchanges and refunds

To request a remake, refund or exchange, the following steps need to be followed:

Contact Hand Dyed Shoe Co via info@handdyedshoeco.com to raise your enquiry

Outline your concern, providing details of your order including order number and name

Send shoes back to The President's Suite, Ushaw Estate, Ushaw College DH7 9RH

Hand Dyed Shoe Co will take appropriate action within 72 hours

The following conditions apply for the refund or remake:

You must complain about your order within 30 days after delivery

Costs will only be reimbursed if you provide a real invoice within 30 days after delivery

All products returned should be in an unworn and resellable condition

The following conditions apply for the remakes:

The new product will be the same as the original one

The original shoes should be returned to our quality control team at HQ. Customers are responsible for return shipping charges.

Fabric changes are for free if the fabric is out of stock

Hand Dyed Shoe Co reserves the right to deny remakes in circumstances where our professionals consider that shoe construction is the most suitable option, the products are not in perfect condition and the customer does not cooperate with the information requested for the new remake.

Due to the fact that every pair is 100% individually custom-made and handcrafted just for you, we do not offer refunds on our Design Your Own range. Any pair created with a monogram inscription will be non returnable. This is standard practice for custom-made products as there is no resale value.

The following conditions apply for return of our Ready to Wear range:

You must complain about your order within 30 days of delivery

You should contact Hand Dyed Shoe Co via info@handdyedshoeco.com to request a refund

Shoes should be returned to The President's Suite, Ushaw Estate, Ushaw College DH7 9RH

You should include details of your order including order number and name with your returned items

All items should be in an unworn and resellable condition.

The following conditions apply to gift boxes and gift vouchers:

All gift boxes and vouchers are non refundable

All gift boxes and vouchers will expire 1 year from the purchase date

Gift boxes can be redeemed in our Durham location and online only

No gift box can be exchanged for cash in part or full

Hand Dyed Shoe Co are not responsible if a gift box or voucher is lost, damaged, stolen or destroyed and no replacement will be provided in these circumstances

Hand Dyed Shoe Co retain the right to reject any voucher they deem to be tampered with or found to be unacceptable in any way

These policies are in addition to your statutory rights.

8. Cancellation

Hand Dyed Shoe Co only allows cancellation of an order if it has been made within 24 hours. After this time span, Hand Dyed Shoe Co can no longer cancel the order as its production has begun and costs incurred.

9. Modifications and accuracy of the content

Hand Dyed Shoe Co reserves the right to make unannounced changes in its Website when considered as appropriate, change, delete or add content and services provided through the same, as well as the way in which they are presented or located on the Website for its improvement and renewal.

10. Exclusion Rights

Hand Dyed Shoe Co reserves the right to refuse or withdraw access to the Website and/or services offered without notice on its own or a third party, to users, who violate these Terms and Conditions

Made to Order

1. After-sales policy: Remakes, exchanges and refunds

To request a remake, refund or exchange, the following steps need to be followed:

Contact Hand Dyed Shoe Co via info@handdyedshoeco.com to raise your enquiry.

Outline your concern, providing details of your order including order number and name.

Send shoes back to The President's Suite, Ushaw Estate, Ushaw College DH7 9RH.

Hand Dyed Shoe Co will take appropriate action within 72 hours.

2. The following conditions apply for the refund or remake:

You must complain about your order within 30 days after delivery.

Costs will only be reimbursed if you provide a real invoice within 30 days after delivery.

All products returned should be in an unworn and resellable condition.

3. The following conditions apply for the remakes:

The new product will be the same as the original one.

The original shoes should be returned to our quality control team at HQ. 

Customers are responsible for return shipping charges.

Fabric changes are for free if the fabric is out of stock.

Hand Dyed Shoe Co reserves the right to deny remakes in circumstances where our professionals consider that shoe construction is the most suitable option, the products are not in perfect condition and the customer does not cooperate with the information requested for the new remake.

Due to the fact that every pair is 100% individually custom-made and handcrafted just for you, we do not offer refunds on our Design Your Own or Bespoke by Style collections. Any pair created with a monogram inscription will be non returnable. This is standard practice for custom-made products as there is no resale value.

Ready to Wear

4. The following conditions apply for return of our Ready to Wear range:

You must complain about your order within 30 days of delivery.

You should contact Hand Dyed Shoe Co via info@handdyedshoeco.com to request an exchange or refund.

Shoes should be returned to The President's Suite, Ushaw Estate, Ushaw College DH7 9RH.

You should include details of your order including order number and name with your returned items.

All items should be in an unworn and resellable condition and unworn outside.

Gift Box

5. The following conditions apply to gift boxes and gift vouchers:

All gift boxes and vouchers are non refundable.

All gift boxes and vouchers will expire 1 year from the purchase date.

Gift boxes can be redeemed in our Durham location and online only.

No gift box can be exchanged for cash in part or full.

Hand Dyed Shoe Co are not responsible if a gift box or voucher is lost, damaged, stolen or destroyed and no replacement will be provided in these circumstances.

Hand Dyed Shoe Co retain the right to reject any voucher they deem to be tampered with or found to be unacceptable in any way.

These policies are in addition to your statutory rights.

All orders will be sent with DPD next day delivery (working day only).

Please allow for Hand Dyed Shoe Co handling time of 24 hours when placing any order.

Ordering before 12 noon will ensure you will receive your order within 48 hours, this includes our handling time and shipping time. Any and all orders placed after 12 noon will arrive within 72 hours.

All deliveries are Monday to Friday only. Saturday Deliveries will be accounted for in exceptional circumstances by request only and will incur a £25 surcharge. Please contact us to arrange this if needed.

Please note: all deliveries will be shipped in branded packaging and should be accounted for when ordering for gift purposes. Gift boxes are shipped in plain, unbranded packaging however will

Delivery Charges

UK £7.95

UK Saturday £25.00

EU £24.95

Outside EU £49.95